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Terms of Service

Aero terms of service

Last updated: April 16, 2026

These Terms of Service (“Terms”) govern your access to and use of the Aero website, platform, and related services (collectively, the “Service”) provided by aeroagent.io (“Aero,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Eligibility

You may use the Service only if you are legally able to enter into a binding contract on behalf of yourself or the entity you represent. If you are using the Service on behalf of a company or other organization, you represent and warrant that you have authority to bind that entity to these Terms.

2. The Service

Aero provides a software platform designed to support outbound sales workflows, including, without limitation, prospect research, lead list management, enrichment workflows, AI-assisted drafting, inbox connectivity, CRM connectivity, and related features.

Some features may rely on third-party services, APIs, data providers, and integrations, including but not limited to email providers, CRM tools, enrichment vendors, and AI service providers. Availability of specific features may change over time.

We may modify, improve, suspend, or discontinue any part of the Service at any time, with or without notice.

3. Accounts

To use certain parts of the Service, you may need to create an account. You agree to provide accurate, complete, and up-to-date information and to keep that information current.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us promptly at hello@aeroagent.io if you believe your account has been compromised or used without authorization.

We may suspend or terminate your account if we reasonably believe you have violated these Terms or used the Service in a way that creates legal, security, or operational risk.

4. Customer data and inputs

You retain ownership of the data, content, prompts, prospect information, contact data, CRM records, mailbox-connected data, and other materials that you or your authorized users submit to or process through the Service (“Customer Data”).

You grant Aero a limited, non-exclusive, worldwide license to host, store, process, transmit, and otherwise use Customer Data solely as necessary to provide, maintain, support, secure, and improve the Service, and to comply with applicable law.

You are solely responsible for:

  • the legality, accuracy, quality, and integrity of Customer Data;
  • obtaining any rights, permissions, authorizations, or legal bases required to use Customer Data with the Service;
  • your outbound activities, communications, and use of prospect and contact information;
  • compliance with applicable privacy, data protection, marketing, and communications laws.

5. Third-party integrations and providers

The Service may interoperate with third-party services, including email providers, CRM systems, enrichment providers, workflow tools, and AI providers. Your use of those third-party services may be subject to separate terms, policies, and technical limitations imposed by those providers.

Aero is not responsible for the availability, security, accuracy, or performance of third-party services, nor for any acts or omissions of such third parties.

If you connect third-party accounts or integrations, you authorize Aero to access and process relevant data from those services solely as necessary to provide the Service.

6. BYOK and AI features

Certain features of the Service may require you to connect or provide your own API credentials, including your own OpenAI API key or other third-party credentials (“BYOK Features”).

You are responsible for:

  • the validity and lawful use of any API keys or credentials you provide;
  • all usage, charges, and consequences associated with those credentials;
  • ensuring that your use of third-party AI services complies with the applicable provider terms.

Aero does not control third-party AI outputs and does not guarantee the accuracy, completeness, legality, or suitability of AI-generated content. You are responsible for reviewing and approving all generated outputs before use.

7. Acceptable use

You may not use the Service to:

  • violate any applicable law or regulation;
  • infringe or misappropriate any intellectual property, privacy, publicity, or other rights;
  • send unlawful, deceptive, abusive, defamatory, or fraudulent communications;
  • distribute malware, harmful code, or unauthorized automated requests;
  • access or use the Service in a manner that interferes with its operation or security;
  • attempt to reverse engineer, scrape, copy, or otherwise exploit the Service except as expressly permitted by law;
  • use the Service to process data where you do not have a lawful basis or proper authorization;
  • use the Service for spam, unlawful direct marketing, or any activity that violates applicable anti-spam, ePrivacy, privacy, or consumer protection laws.

We may investigate and take appropriate action, including suspension or termination, if we believe you have violated this section.

8. Beta, prototype, and early access features

The Service may include beta, prototype, experimental, or early access features. Such features may be incomplete, unavailable in certain cases, or subject to errors, interruptions, or changes without notice.

Beta or prototype features are provided “as is” and may not be supported to the same standard as general availability features.

9. Fees and payment

Certain parts of the Service may require payment. You agree to pay all fees described at the time of purchase or otherwise agreed in writing.

Unless otherwise stated:

  • fees are non-refundable;
  • subscriptions renew automatically for the same billing period unless cancelled before renewal;
  • you authorize us or our payment processor to charge the applicable payment method.

We may change pricing in the future by providing reasonable notice. Continued use of the paid Service after the effective date of a pricing change constitutes acceptance of the updated pricing.

10. Intellectual property

The Service, including its software, design, interface, branding, logos, documentation, and all related intellectual property rights, is and remains the property of Aero or its licensors.

Except for the limited rights expressly granted in these Terms, no rights are granted to you. You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Service except as expressly permitted by these Terms or applicable law.

11. Feedback

If you provide feedback, suggestions, ideas, or recommendations regarding the Service (“Feedback”), you grant Aero a worldwide, perpetual, irrevocable, royalty-free license to use, incorporate, disclose, reproduce, modify, and exploit that Feedback without restriction or compensation.

12. Privacy

Our collection and use of personal data is described in our Privacy Policy. To the extent Aero processes personal data on your behalf, the parties may also enter into a separate Data Processing Addendum where applicable.

13. Confidentiality

If you receive any non-public information regarding the Service, pricing, roadmap, security, or business operations of Aero, you agree to use that information only for the purpose of evaluating or using the Service and not to disclose it to third parties except as required by law.

14. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Aero disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade.

Without limiting the foregoing, Aero does not warrant that:

  • the Service will be uninterrupted, secure, or error-free;
  • the Service will meet your requirements or expectations;
  • any data, enrichment result, third-party information, or AI output will be accurate, complete, or reliable;
  • third-party integrations or providers will remain available or compatible.

15. Limitation of liability

To the maximum extent permitted by law, Aero and its affiliates, officers, directors, employees, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, or business interruption, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Aero’s total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of:

  • the amount you paid to Aero for the Service in the twelve (12) months preceding the event giving rise to the claim; or
  • one hundred U.S. dollars (USD $100).

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless Aero and its affiliates, officers, directors, employees, contractors, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • your use of the Service;
  • your Customer Data;
  • your violation of these Terms;
  • your violation of any applicable law or the rights of any third party;
  • your outbound campaigns, contact enrichment usage, email activities, or use of third-party integrations through the Service.

17. Suspension and termination

We may suspend or terminate your access to the Service immediately if:

  • you breach these Terms;
  • your use poses a legal, security, operational, or reputational risk;
  • we are required to do so by law or by a third-party provider;
  • you fail to pay applicable fees.

You may stop using the Service at any time. Upon termination, your right to access and use the Service ends immediately.

Sections that by their nature should survive termination will survive, including without limitation ownership, feedback, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

18. Governing law and disputes

These Terms are governed by applicable law.

Any dispute arising out of or relating to these Terms or the Service will be resolved in accordance with applicable law and the mutually applicable forum rules, unless otherwise required by law.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will post the updated version on our website and update the “Last updated” date above. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the revised Terms.

20. Contact

If you have any questions about these Terms, please contact us at:

aeroagent.io
hello@aeroagent.io